Policies
Return Policy
Your satisfaction is our top priority — here's how our straightforward, hassle-free return process works.
At FENDSKART, Your Satisfaction is Our Top Priority
We understand that sometimes things don't go as planned, and you may need to return a product. We've designed our return policy to be straightforward and hassle-free, ensuring a smooth experience for you.
Eligibility for Returns
- Time Frame – You can return any product within 7 days of receiving it.
- Condition – Items must be returned in their original condition, including all packaging, accessories, and manuals. Products should be unused, unaltered, and undamaged.
- Proof of Purchase – A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
- Products with signs of wear or use
- Items that have been personalized or customized
- Software, downloadable products, or digital content
- Gift cards or promotional items
Return Process
- Initiate a Return – Contact customer service at prakash@fendskart.com or +91 99331 37199 with your order number and return reason.
- Prepare the Package – Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the Item – Use trackable shipping to send the item to the return address provided by customer service.
- Refund Processing – Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Shipping costs are non-refundable, and return shipping is the customer's responsibility unless the return is due to a company error.
Exchanges
To exchange an item, follow the return process above. A new order will be processed once your original item is returned.
Damaged or Defective Products
If you received a damaged or defective product, contact customer service immediately for a replacement or full refund, including return shipping.
Contact Us
For return-related questions, reach our customer service team at prakash@fendskart.com or +91 99331 37199.
Need help with a return?
Our team will guide you through the process.